The terms contained in this document (Trading Terms) apply to all
transactions for the purchase of products and services (each a
“Service” or, two or more, the “Services”) from the Site. By
ordering any Services from our Site you are indicating your
acceptance to be bound by these Trading Terms. They form a legal
agreement between you and us and can only be amended with our
consent. You can print a copy of these Trading Terms by selecting
the print option from the “File” menu of your browser.
In the event that the Site contains separate terms of trading linked
to via the Site homepage, in the case of conflict between those
terms of trading and these Trading Terms the terms of Trading shall
prevail over these Trading Terms.
We reserve the right to change these Trading Terms from time to time
without prior notice to you, provided that any such change will not
affect any purchase you have made before the change is implemented.
Ordering
You may place an order to purchase a Service advertised for sale on
our Site by following the on-screen prompts after clicking on the
item you are interested in. You will have an opportunity to check
and correct any input errors in your order up until the point at
which you submit your order by clicking the “Place Order” button on
the checkout page.
All orders placed by you are subject to acceptance by us. We may
choose not to accept your order for any reason and will not be
liable to you or anyone else in those circumstances.
After submitting an order to us, you will be sent an order
acknowledgement email with your order reference and details of the
products you have ordered. Acceptance of your order and the
formation of the contract between us will take place when we send
you an email confirming that the products you have ordered are being
dispatched to you, unless we have notified you that we do not accept
your order or you have already cancelled it in accordance with the
provisions below(see Cancellations and Returns).
If your order includes Service(s) which are not available from
stock, we will contact you by email or by telephone to ask you how
you wish to proceed. You will have the option to wait until the
Service(s) are available from stock or cancel your order.
Prices and Payment
The prices of Services advertised for sale on our site are as set
out on our Site. All prices are in pounds (£) sterling,
these are shown both inclusive and exclusive of vat, and are
exclusive of shipping charges. Shipping charges will be added to the
total amount due once you have selected a shipping service from the
available option as set out in shipping information.
Prices may change at any time prior to (but not after) acceptance of
your order.
We cannot accept your order until you have paid for it in full.
In the unlikely event that the price of an item has been incorrectly
advertised on our Site, we will contact you by email or telephone to
ask whether you wish to proceed with the order at the correct price.
If you are not happy to proceed, or we are unable to obtain your
instructions, we will cancel the order. Unless we have already
confirmed dispatch of your order, we will not be obliged to supply
Services at the incorrect price.
Delivery/Shipping
Subject to availability, we will use all reasonable endeavours to
deliver the Services you have ordered as soon as possible after your
order I accepted by us.
We will deliver directly to the address specified in your order.
The precise timing of a delivery cannot be specified. Certain
deliveries may require a signature to confirm receipt.
Once delivered, the Services ordered will become your property and
your responsibility and, except in relation to the Services that are
damaged or faulty when delivered or have been incorrectly delivered,
we will any liability for their loss, damage or destruction after
they have been delivered.
Cancellations and returns
Unless one of the exceptions listed in Clause 5.4, below applies,
you may cancel your order (or any part of it) without giving any
reason within fourteen (14) days. The cancellation period will
expire fourteen (14) days from the day on which you acquire, or a
third party other than the carrier and indicated by you acquires,
physical possession of the goods. To exercise the right to cancel,
you must notify us, giving us your full name, address and order
reference (if any) or alternatively, by returning the Services, in
accordance with the provisions below (see Clause 5.4)
To meet the cancellation deadline, it is sufficient for you to send
your communication concerning your exercise of the right to cancel
before the cancellation period has expired.
If you cancel this contract we will reimburse you, all payments
received from you, excluding any delivery charges and a restocking
fee of 10% will apply. We will make the reimbursement using the same
means of payment as you used for the initial transaction, unless you
have expressly agreed otherwise, in any event, you will not incur
any fees as a result of the reimbursement. We may withhold the
reimbursement until we have received the goods back or you have
supplied evidence of having sent back the goods, whichever is the
earliest. Alternatively, you may ask us to substitute a Service,
rather than provide you with a refund, but we can only do that if
the Service you wish to substitute is of equivalent value to the
order you are cancelling.
You may not cancel your order if:
You have taken any audio and/or visual recordings or computer
software out of the sealed packaging in which they were delivered to
you;
The Services consist of perishable items, or have been sealed for
health protection or hygiene purposes, once these have been unsealed
after you receive them;
The service have been customised or made to your own
specifications;
Any Service you have started to download or stream; or
Any Services which become mixed inseparably with other items after
the delivery,
Unless such Services were damaged or faulty when delivered to you or
have been incorrectly delivered.
All such Services should be returned within fourteen (14) days of
you cancelling your order and, in any event, no later than
twenty-eight (28) days after the Service(s) have been delivered to
you, in accordance with the following process:
Pack the returns parcel securely, ensuring you include the returns
note that will have been included in the package in which your order
was delivered, and attach the returns address label that will also
have been included; and
Return the parcel to us, we suggest either by courier or by recorded
delivery mail or other form of certified mail. We advise that you
take out enough postal insurance to cover the value of the contents.
Our policy on cancellations and returns does not affect your
statutory legal rights.
Faulty Services
If any Service you purchase is damaged or faulty when delivered to
you we may offer a repair, exchange or refund as appropriate, in
accordance with your legal rights. If you believe a Service is
faulty, you should notify us to arrange for the return of the
Service(s).
Our policy on faulty Services does not affect your statutory legal
rights.
Service Information
We have taken reasonable steps to display as accurately as possible
the colours and other detailing of our Services in the images that
appear on our Site. However as the actual colours and detailing you
see onscreen will depend on your monitor, we cannot guarantee that
your monitor’s display of any colour or other detailing will exactly
reflect the colour or detailing of the Service(s) upon delivery.
From time to time, our stores may run special or local promotions
which may not be available online, or we may offer special
promotions online that are not available in our stores. Please note
that, unless expressly stated on our Site, purchases made online do
not qualify for points under any loyalty card scheme or discounts
under any discount card scheme which we may operate in our stores.
Any information on our Site regarding sizing of Services is included
as a guide. If you are in any doubt as to the size of any service
you require, we recommend that you contact us prior to placing an
order.
Orders for delivery outside the United Kingdom
If you choose to access our Site from outside the United Kingdom,
you are responsible for complying with local laws, if and to the
extent that they are applicable. We do not represent or warrant that
any Service(s) on our Site is appropriate for use or available in
location outside of the United Kingdom, or that it complies with any
legal or regulatory requirements of other such locations.
Please contact us before ordering Services for delivery outside the
United Kingdom. We may refuse to accept your order should you not
contact us before ordering. Subject to us agreeing to and being able
to deliver the Services outside the United Kingdom, as they may be
subject to import duties and taxes. You will be responsible for
these. We have no control over such charges and cannot advise you as
to what they may be, although your local customs office may be able
to assist. For deliveries outside the United Kingdom, you will be
regarded as the importer and it is your responsibility to comply
with all laws and regulations of the country in which the services
are to be delivered. Cross-border deliveries may be subject to
opening and inspection by customs authorities.
Security
We understand that you may have concerns about security on the
internet. Our Site uses a secure server in our online ordering
process to protect your personal information.
When you proceed to the checkout, before you are prompted to
complete your billing and shipping address, your browser will go
into secure mode. Data relating to your order and your personal and
payment card details will all pass to our server in an encrypted
format. As soon as you have finished ordering you will exit secure
mode. As an additional protection for you, our system is designed so
that you cannot place an order until you are safely within secure
mode.
We recommend that you do not communicate your payment card details
to anyone, including us, by email. We cannot be responsible for any
losses you may incur in transmitting information to us by internet
link or by email. Any such loss shall be entirely your
responsibility.
If you have any additional queries, please contact us.
Our liability
We will not be liable to you where performance of any of our
obligations is prevented or restricted by any circumstance or cause
beyond our reasonable control.
You are responsible for the use you make of the Service(s) you
order. To the extent not prohibited by law, we accept no liability
for any loss or damage which is not reasonably foreseeable or for
any business loss (which includes loss of profits, contracts,
goodwill business interruption, loss of business or opportunity and
other similar losses).
We accept liability for death or personal injury caused by our
negligence and responsibility for fraudulent misrepresentation and
any other liability that cannot, under English law be excluded.
Nothing in this section or elsewhere in our Trading Terms affects
your statutory legal rights.
Personal data
We will only use your personal information in accordance with our
Privacy & Cookie Policy. Please take the time to read our Privacy &
Cookie Policy, as it includes important terms which apply to you.
General
Failure by us to enforce a right does not result in waiver of such
right. You may not assign or transfer your rights under these
Trading Terms.
If any part of these Trading Terms is found to be unenforceable as a
matter of law, all other parts of these Trading Terms shall be
unaffected and shall remain in force.
You and we agree that English law applies to these Trading Terms and
that any dispute between us arising out of or in connection with the
Trading Terms will only be dealt with by the English courts, unless
you are resident in another part of the United Kingdom, in which
case the applicable law of that part of the United Kingdom will
apply and any dispute will be brought before the courts there. We
are required by law to inform you that purchases can be concluded in
English only and that no public filing requirements apply.
A person who is not a party to this agreement shall not have any
rights under the Contracts (Rights of Third Parties) Act 1999 to
enforce any terms of the agreement.
Even if we delay in enforcing this agreement, we can still enforce
it later. If we do not insist immediately that you do anything you
are required to do under these Trading Terms, or if we delay in
taking steps against you in respect of your breaking this agreement,
that will not mean that you do not have to do those things and it
will not prevent us taking steps against you at a later date. For
example, if you miss a payment and we do not chase you but we
continue to provide the Services, we can still require you to make
the payment at a later date.
